Refund Policy

1. Our Commitment

At TARGET, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with returns, exchanges, and refunds according to the terms outlined in this policy.

2. 30-Day Return Policy

We offer a 30-day return policy on most products. You have 30 days from the date of delivery to return an item for a refund or exchange. To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• You must have the receipt or proof of purchase
• All accessories, manuals, and warranty cards must be included
• The product serial number must match the one on the receipt

3. Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons:

• Items marked as "Final Sale" or "Non-Returnable"
• Opened or used personal care appliances (e.g., electric shavers, hair dryers)
• Custom or personalized orders
• Items damaged due to misuse or negligence
• Products without original packaging or missing components

4. How to Initiate a Return

To start a return, please follow these steps:

1. Contact Us: Call us at +251903878889 or visit our store in Addis Ababa
2. Provide Details: Have your order number and reason for return ready
3. Get Authorization: Our team will provide you with a return authorization and instructions
4. Pack the Item: Securely pack the item in its original packaging with all accessories
5. Return the Item: Bring the item to our store or arrange for pickup (if applicable)

5. Refund Processing

Once we receive and inspect your returned item, we will process your refund according to the following timeline:

• Inspection: We will inspect the returned item within 2-3 business days
• Approval: If approved, your refund will be processed
• Cash on Delivery: Refunds will be issued in cash or bank transfer within 5-7 business days
• Bank Transfer: Refunds will be credited back to your account within 7-10 business days

You will receive an email notification once your refund has been processed.

6. Exchanges

If you need to exchange an item for a different model or size, please contact us at +251903878889. Exchanges are subject to product availability. If the replacement item has a different price, you will either receive a refund for the difference or be required to pay the additional amount.

7. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at +251903878889. We will:

• Arrange for a replacement at no additional cost
• Provide a full refund if a replacement is not available
• Cover any return shipping costs for defective items

Please report defective or damaged items within 7 days of delivery.

8. Warranty Claims

All products come with manufacturer warranties. For warranty claims:

• Contact us with your warranty card and proof of purchase
• We will coordinate with the manufacturer for repairs or replacements
• Warranty terms vary by product and manufacturer
• Warranty does not cover damage from misuse, accidents, or unauthorized repairs

9. Partial Refunds

In certain situations, only partial refunds may be granted:

• Items with obvious signs of use
• Items not in their original condition or with missing parts not due to our error
• Items returned more than 30 days after delivery

10. Contact Us

If you have any questions about our refund policy, please don't hesitate to contact us: